Last update: 18 February 2021
This Privacy Policy explains the information that Frameworks collects when you use its products and services, how that information is used, with whom it may be shared, and your privacy choices.
“Personal Information” is any information that could potentially identify an individual, such as their name, last name, e-mail address or billing information. Frameworks pays full attention to the use of your data and respects your right to disclose your Personal Information. Frameworks is committed to protecting your privacy. We use your Personal Information for providing and improving the Services. We will not use or share your information with anyone except as described in this Privacy Policy.
You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent).
If you have any questions about this Privacy Policy or you wish to exercise any of your rights in relation to your personal data, please contact us at data@frameworks-group.com.
1. Introduction
Who we are and what we do
This Privacy Policy covers Frameworks CED Pte Ltd. (collectively “Frameworks”, “us”, “we”, or “our”). We are a behavior company. We built and operate the frameworks-online.com website (collectively referred to as the “Service” or “Services”) as an e-learning platform and intend to use it for that purpose.
Acceptance and Changes
By using the Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at frameworks-online.com. In particular, by visiting this website you consent to our collection and use of your personal information as described in this privacy policy, including any updates or revisions to this privacy policy.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. By continuing to use this Website or Services after these changes are posted, you agree to the revised terms.
2. Information Collection
Information you provide:
• Your Account Information. You may add information to your account, such as a profile name, profile picture, your workplace, and your location.
• Personal Information. When you voluntarily share personal information with us in the course of participating in the programs and using our Services, we store that Personal Information.
• Video. As part of the learning methodology, you will be required to share your video with us. This video is only intended for learning purposes. We will store it, however, your video will not be shared to anyone, including to other learners, without your consent.
• Your Messages. To improve performance, perform content analysis and deliver media messages more efficiently, we retain that content on our servers for a longer period of time. We reserve the right to contain the message history and your data. You can alter them at any time.
• Customer Support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.
Automatically Collected Information:
• Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, your lesson progression), log files, and diagnostic, crash, website, and performance logs and reports.
• Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information and device identifiers. Please be aware Frameworks may have access to your geo-location data and process IP address of all devices you use our software on.
• Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide Frameworks for web and desktop and other web-based services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you.
• Status Information. We collect information about your online and status message changes on our Services, such as whether you are online. This includes the date and time when you log in and progress in your lessons.
• Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply maps and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.
• Third-Party Services. We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services. Links to privacy policy of third party service providers:
– Google Analytics Services
– Tidio
– Learndash
– Vimeo
Information we use
We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.
• Our Services. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services, and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate , provide, improve, understand, and customize our Services.
• Safety and Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms & Conditions, and to ensure our Services are being used legally.
Information you and we share
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
• Account Information. Your profile name and photo, online status and status message, last seen status, and receipts may be available only for our employees, although you can configure your Services settings to manage certain information available to other users.
• Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.
• Third-Party Services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. For example, if you use a data backup service integrated with our Services (such as iCloud or Google Drive), they will receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third parties. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
Who we share your personal data with
For the purposes set out in the section “Information Collection”, we sometimes provide your personal data to other companies and certain services providers who perform certain business operations on our behalf. These companies include:
• WordPress.org
• Google Analytics
• Google Drive
In addition, we may share your personal data with other organizations in the following circumstances:
• if we are required by applicable law or a public authority to share information about you,
• if we need to share information about you in order to establish, exercise, defend or protect the right, property or safety of our business, our customers or others (this includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection; and
•To successors in title or replacement operators of all or part of our respective businesses.
3. Communications and automated messages
In order to provide you with all of the benefits of our Services, we ask for your permission to:
– send you announcements and information about the latest lessons or programs we publish in our Service,
– send reminders of your progression within the lessons in order to keep you on track,
– send information about special events, including Webinar sessions,
– send you our newsletter, and
– other benefits that relate to your completion of the lessons.
We will use your email address to contact you with this information.
If you don’t agree with an automated decision that our technology has made in relation to you, you can contact us at data@frameworks-group.com and we will look into it for you.
4. Cookies
About cookies
A cookie is a small text file that a website you visit asks your browser to store on your computer or mobile device.
How we use cookies
We use cookies to understand, secure, operate, and provide our Services. For example, we use cookies:
• to provide Frameworks for web and desktop and other Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services;
• to understand which of our FAQs are most popular and to show you relevant content related to our Services;
• to remember your choices, such as your language preferences, and otherwise to customize our Services for you; and
• understand mobile versus desktop users of our web-based Services, or understand popularity and effectiveness of certain of our web pages.
How to control cookies
You can follow the instructions provided by your browser or device (usually located under “Settings“ or “Preferences“) to modify your cookie settings. Please note that if you set your browser or device to disable cookies, certain aspects of our Services may not function properly.
5. Service Providers
We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Service-related activities or to assist us in analyzing how our Services are used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Law and protection
We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and Conditions and this Privacy Policy and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Frameworks or others.
Our global operations
You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information with other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.
6. Security
We value your trust in providing us your Personal Information, however, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Links to other sites
We strongly advise you to review the Privacy Policy of every site you visit.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children
We do not knowingly provide services or sell products to children. If you are below the age of 16, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information and do not use this website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at data@frameworks-group.com.
8. Your Rights
By law, you have the following right with regard to your personal data. Further information and advice about your rights can be obtained from your national data protection regulator. If you wish to exercise any of your rights in relation to your personal data, please contact us at data@frameworks-group.com.
Right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we’re providing you with the information in this Privacy Policy.
Right to access
You have the right to obtain access to your personal data (if we’re processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your personal data in accordance with data protection law.
Right to rectification
You are entitled to have your personal data corrected if it’s inaccurate or incomplete.
Right to object to processing
You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent).
Right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
Right to restrict processing
You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.
Right to withdraw consent
If you have given your consent for direct marketing, you have the right to withdraw your consent at any time. The withdrawal does not affect the lawfulness of previous processing, but from the time you withdraw your consent we will not process any further personal data.
We are required by law to act on requests and provide information free of charge, except where your requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the requested.
Please consider your request responsibly before submitting it. We will respond to your request as soon as we can. Generally, this will be within one month from when we receive your request but if the request is going to take longer to deal with, we will let you know. Please contact us at data@frameworks-group.com.
