Objective

Thank you for completing the Orientation. 

We will now begin the first lesson. 

In this lesson, you will learn about making a great first impression. It’s important to make a good one, not just for customers but also for everyone you meet the first time.

By the end of this lesson, you should be able to:

• Understand the importance of making a great first impression
• Agree there is a need to adapt to a new form of greeting
• Feel confident using alternatives to the handshake